Terms and Conditions

Website Terms and Conditions
These terms of use govern your use of our website www.pkbtrade.co.uk; by using our website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website. 
Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy.
(1) Licence to use website
Unless otherwise stated, we or our suppliers own the intellectual property rights in the website and material on the website. All intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. 
You must not:
(a) republish material from this website (including republication on another website) without our prior consent
(b) sell, rent or sub-license material from the website
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
(e) edit or otherwise modify any material on the website
(2) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
(3) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If you generate a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the password is kept confidential. 
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password. 
You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person's user ID and password to access our website.
We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.
(4) User content
By submitting content to us on this website (including and without limitation, text, feedback, images) you grant us irrevocable, non-exclusive, royalty-free licence to use, reproduce and distribute your content in any existing or future media. 
You warrant and represent that your content will comply with these terms of use.
Your content must not be illegal or unlawful, must not infringe any third party's legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). 
You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
(5) Accuracy
Whilst every effort is made to ensure that all the information displayed on the website is fully accurate the Company will not be responsible for any consequences of errors and omissions and reserves the right to amend or correct any entries or omissions that may occur without liability.
(6) Breaches of these terms of use
Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use.
(7) Procedure for placing orders
1. Use the PKB Trade order portal at www.pkbtrade.co.uk, or complete a PKB Trade order form, if you need help registering for the order portal please contact a member of the sales team.
a. If using the order form please make sure you fill in all information clearly especially the code, description and quantity of the items required. Plans MUST be sent with all orders to help ensure correct configurations are delivered.
b. If using the order form please fax your order to 01733 347461 or email sales@pkbtrade.co.uk, allowing 15 working days for delivery.
2. Once you have placed your order online or via the order form you will receive an acknowledgement/confirmation to sign. Please make sure you check all items are correct as all made to order products, such as all cabinets and most doors, cannot be returned under any circumstances. Orders will not be placed for products until the signed acknowledgement is received by PKB Trade.
3. We advise you to take delivery of the products one week prior to onward delivery to your customer to enable you to check that all products are present and damage free. In the unlikely event of products being missing or damaged on delivery we can then arrange for replacement products to be on your next scheduled delivery.
4. Any incorrect or damaged products must be notified to us by email within 48 hours of receiving the delivery.
(8) Availability
We strongly advise against making onward commitments without first checking the availability of products.
When an item is unavailable a date will be advised (on anticipated availability). Most products are made to order, please allow 15 working days for delivery. Lead times will change at various times of the year and will be different for each product. Most areas have a delivery day of at least once a week.
(9) E&OE
Whilst all attempts have been made to make prices correct there can be errors during the inputting process. We recommend that you check the prices on your order confirmation, as these will be the prices that will be invoiced.
PKB Trade is committed to the constant improvement of our products and services, we reserve the right to change or withdraw any product or its price without notification. This guide cancels and replaces all previous guidelines. 
All drawings even photographs and descriptions are to assist in the identification of a product; the style and finer detail may change depending on the range chosen.
(10) Delivery
A delivery charge of £75 will be applied to all orders under £1000. £100 will be applied to all direct to site deliveries. An overnight courier service is available; prices are available on request. MFC is not recommended to be sent overnight. It is the customer’s responsibility to provide labour to unload the vehicle. Please ensure that if your delivery address has restricted access for an 18-ton lorry that you advise us when we call to arrange delivery. We ask that all deliveries are attended by a representative of your company. All products must be checked off on delivery and a delivery note signed as confirmation of receipt.
Please note that we do not make deliveries outside of the mainland UK.
(11) Payment
Cleared funds must be made available prior to the delivery or collection, for any non-account customer. Your PKB Trade contact will be pleased to assist in finding the most convenient method of payment. We are pleased to accept major credit/debit cards subject to payment of their appropriate commission’s.
(12) Returns
When goods are to be returned please email sales@pkbtrade.co.uk quoting the order number, product code, quantity and reason for requesting the return. PKB Trade cannot accept returns for products that have been worked on or made to order products (cabinets and doors) we therefore recommend that all products be inspected for suitability prior to being worked on. Please ensure that all returned goods are returned in the original packaging. We will not accept returns for any goods that have an invoice date in excess of six months old. Once the office receives your request they will send you a goods return note (GRN) to be completed and arrange for the items to be collected on your next scheduled delivery. Surplus goods will be subject to a 25% restocking charge.
Goods returned without following the above procedure, the appropriate paperwork or original packaging will not be credited.
(13) Replacements
In the unlikely event of a replacement product being required due to a damage/manufacturing fault we request that you notify us via email to sales@pkbtrade.co.uk of the order number, product code, quantity and reason for replacement (if pictures can be sent of the damage it will help speed up the process). We will order your new product and follow the normal order processes including invoice. When the faulty product has been returned and inspected a credit note will be issued. PKB Trade cannot accept returns for products that have been worked on or made to order products (cabinets and doors) we therefore recommend that all products be inspected for suitability prior to being worked on. Please ensure that all returned goods are returned in the original packaging. We will not accept returns for any goods that have an invoice date in excess of six months old.
(14) Variation
We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website.
These Terms and Conditions are governed by English Law.
PKB Trade is a trading style of My New Kitchen Online.
My New Kitchen Online is registered in England and Wales under Company Registration No. 11346916
Registered Office: 12 Wainman Road, Peterborough, PE2 7BU VAT Registration No. 297171765

PKB Trade Logo

  • PKB Trade
    12 Wainman Road
    PE2 7BU

    Tel: 01733 295565