Terms and Conditions
Website Terms and Conditions
(1) Licence to use website
Unless otherwise stated, we or our suppliers own the intellectual property rights in the website and material on the website. All intellectual property rights are reserved.
You must not:
(a) republish material from this website (including republication on another website) without our prior consent
(b) sell, rent or sub-license material from the website
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
(e) edit or otherwise modify any material on the website
(2) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
(3) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If you generate a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person's user ID and password to access our website.
We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.
(4) User content
By submitting content to us on this website (including and without limitation, text, feedback, images) you grant us irrevocable, non-exclusive, royalty-free licence to use, reproduce and distribute your content in any existing or future media.
Your content must not be illegal or unlawful, must not infringe any third party's legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Whilst every effort is made to ensure that all the information displayed on the website is fully accurate the Company will not be responsible for any consequences of errors and omissions and reserves the right to amend or correct any entries or omissions that may occur without liability.
(7) Procedure for placing orders
1. Use the PKB Trade order portal at www.pkbtrade.co.uk, or complete a PKB Trade order form, if you need help registering for the order portal please contact a member of the sales team.
a. If using the order form please make sure you fill in all information clearly especially the code, description and quantity of the items required. Plans MUST be sent with all orders to help ensure correct configurations are delivered.
b. If using the order form please fax your order to 01733 347461 or email email@example.com, allowing 15 working days for delivery.
2. Once you have placed your order online or via the order form you will receive an acknowledgement/confirmation to sign. Please make sure you check all items are correct as all made to order products, such as all cabinets and most doors, cannot be returned under any circumstances. Orders will not be placed for products until the signed acknowledgement is received by PKB Trade.
3. We advise you to take delivery of the products one week prior to onward delivery to your customer to enable you to check that all products are present and damage free. In the unlikely event of products being missing or damaged on delivery we can then arrange for replacement products to be on your next scheduled delivery.
4. Any incorrect or damaged products must be notified to us by email within 48 hours of receiving the delivery.
We strongly advise against making onward commitments without first checking the availability of products.
When an item is unavailable a date will be advised (on anticipated availability). Most products are made to order, please allow 15 working days for delivery. Lead times will change at various times of the year and will be different for each product. Most areas have a delivery day of at least once a week.
Whilst all attempts have been made to make prices correct there can be errors during the inputting process. We recommend that you check the prices on your order confirmation, as these will be the prices that will be invoiced.
PKB Trade is committed to the constant improvement of our products and services, we reserve the right to change or withdraw any product or its price without notification. This guide cancels and replaces all previous guidelines.
All drawings even photographs and descriptions are to assist in the identification of a product; the style and finer detail may change depending on the range chosen.
A delivery charge of £75 will be applied to all orders under £1000. £100 will be applied to all direct to site deliveries. An overnight courier service is available; prices are available on request. MFC is not recommended to be sent overnight. It is the customer’s responsibility to provide labour to unload the vehicle. Please ensure that if your delivery address has restricted access for an 18-ton lorry that you advise us when we call to arrange delivery. We ask that all deliveries are attended by a representative of your company. All products must be checked off on delivery and a delivery note signed as confirmation of receipt.
Please note that we do not make deliveries outside of the mainland UK.
Cleared funds must be made available prior to the delivery or collection, for any non-account customer. Your PKB Trade contact will be pleased to assist in finding the most convenient method of payment. We are pleased to accept major credit/debit cards subject to payment of their appropriate commission’s.
When goods are to be returned please email firstname.lastname@example.org quoting the order number, product code, quantity and reason for requesting the return. PKB Trade cannot accept returns for products that have been worked on or made to order products (cabinets and doors) we therefore recommend that all products be inspected for suitability prior to being worked on. Please ensure that all returned goods are returned in the original packaging. We will not accept returns for any goods that have an invoice date in excess of six months old. Once the office receives your request they will send you a goods return note (GRN) to be completed and arrange for the items to be collected on your next scheduled delivery. Surplus goods will be subject to a 25% restocking charge.
Goods returned without following the above procedure, the appropriate paperwork or original packaging will not be credited.
In the unlikely event of a replacement product being required due to a damage/manufacturing fault we request that you notify us via email to email@example.com of the order number, product code, quantity and reason for replacement (if pictures can be sent of the damage it will help speed up the process). We will order your new product and follow the normal order processes including invoice. When the faulty product has been returned and inspected a credit note will be issued. PKB Trade cannot accept returns for products that have been worked on or made to order products (cabinets and doors) we therefore recommend that all products be inspected for suitability prior to being worked on. Please ensure that all returned goods are returned in the original packaging. We will not accept returns for any goods that have an invoice date in excess of six months old.
These Terms and Conditions are governed by English Law.
PKB Trade is a trading style of My New Kitchen Online.
My New Kitchen Online is registered in England and Wales under Company Registration No. 11346916
Registered Office: 12 Wainman Road, Peterborough, PE2 7BU VAT Registration No. 297171765